Keocyt

Logo Keocyt

Beate Schuhr did a really good job at Keocyt: a high level of CRM expertise and a pragmatic approach.

Dr. Christophe Pasik, Directeur Général Keocyt

Task

Responsible project manager for the launch of the CRM system for Keocyt.

Our first integrated CRM experience has been successful thanks to Customer Care Consultancy’s willingness to take into account our local needs and specificities. Expected timeline has been respected and the smooth Go-live experience was appreciated by the end users.

Ivan Hagay, Directeur des Opérations Keocyt

Project planning and setting and an ambitious timeline for delivery of the platform was key in the implementation of our CRM. In a short period, thanks to the help of Customer Care Consultancy, we have been able to implement and train our reps. A few weeks after the Go-live, we can say that we have been successful in this project.

Thomas Viot, Responsable des Ventes Keocyt

Objective

The local CRM system for Keocyt is based on the core functionalities of the global application. The CRM system needs to be adapted to the business processes of the company, to the French market and the requirements of the French authorities.